Chicago Love Soy Massage Candle

Shipping

How soon after I purchase will my item be shipped?

All domestic web orders are shipped via USPS.  You have the option of selecting USPS First Class, USPS Priority Mail, and USPS Priority Mail Express.  Please note ALL orders are processed and shipped Monday-Friday.

How can I track my order?

Once your purchase is complete, you will receive an email with your USPS tracking number.  We also offer the option of getting shipping updates via SMS when you check out. 

Do you offer international shipping?

Yes we ship worldwide.  Shipping rates will vary depending on country.  Please note the customs and import restrictions on cosmetics and beauty products in your country.  

If I place a web order can I ship it to another person?

Yes, just make sure the shipping information is made out to the correct person. 

If I place a web order can I pick it up in-store?

Yes, we currently offer free in-store pickup at our Chicago flagship store see directions.

Returns & Exchanges

Can I return my merchandise?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

Certain products are only eligible for store credit. All sale items and gift certificates are non-refundable. Monetary refunds can only be issued to the original payment method.

How do I return my merchandise?

In order to make a return please email us at customerservice@mojospa.com with your order number and reason for the return.  

Once approved please ship the merchandise to:

Mojo Spa Returns

1468 N. Milwaukee Ave.

Chicago, IL 60622

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges (if applicable)

We only replace items if they are delivered damaged or defective.  If you need to exchange a damaged or defective item please contact us at customerservice@mojospa.com.  Please attach any images of your damaged or defective item so that we can better assist you.   

My item arrived damaged or defective.  What do I do?

We apologize that your item(s) were delivered damaged or defective.  If you need to exchange a damaged or defective item please contact us at customerservice@mojospa.com.  Please attach any images of your damaged or defective item so that we can better assist you.   

I didn't like what I ordered. What do I do?

We are very sorry to hear that! Of course, we want you to be happy with your purchase. If you are not satisfied with your purchase please contact us at customerservice@mojospa.com so that we may assist you.  Unfortunately, we do not offer refunds on used or opened items. 

When will my refund be issued? 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

I haven't received my refund yet. What should I do?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank.  There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@mojospa.com

Are sale items refundable?  

All sale items are final sale, and cannot be returned or exchanged.