My package is showing as delivered but I can't find it. What do I do?
Sometimes the delivery status is updated in advance and your package is still marked as delivered even if you have not received it. It may not have been delivered yet, but it's heading to your address and it will be there soon. If you can't find it within 48 hours of expected delivery: Please contact us.
What are your store hours / when can I pick up my order?
Our hours are here: Store Hours & Directions.
Once you've received a confirmation email confirming your order is ready for pick up you can come get it anytime during our open hours.
How long have you been in business?
Mojo Spa was established in 2003, and our flagship store is located in Chicago's Wicker Park since 2007.
Where are all your products made?
All our products are handmade in small batches in Chicago, Illinois.
Do you offer wholesale or business collaboration opportunities?
Yes, for all business inquiries please go toAsk Us a Questionand select Wholesale order or Business Collaboration option with your details.
My bath fizz is rock hard, what should I do?
Sometimes bath fizz will harden if exposed to too much humidity in the air. We suggest storing your bath fizz in a cool, dry place. If it has hardened, you can break it up into smaller pieces and it will still work just as good when you put it in the bath. If you received a bath fizz that you're not happy with please contact us here:Ask Us a Question
My product is changing color or darkening overtime, what should I do?
Many of our products contain handmade herbal infusions, which can affect the color of the product or darken overtime. Don't worry, the product is still perfectly fine and will function just as well as when you first got it.
My scrub dried out or is too hard, what should I do?
If you’d like to rehydrate your scrub, you can add 1-2 teaspoons of olive oil or a vegetable based oil to the top and let it absorb for 15 minutes. Then take a non-sharp kitchen utensil and gently mix the scrub. That can help rejuvenate it if it dried out. Try and limit the amount of water that gets into the container when using and close the lid tightly after usage as water and humidity can dry out the scrub faster.
If a product appears SOLD OUT online how can I order it or be notified when it's back in-stock?
You can be notified through SMS or Email by going to the out of stock product's page and entering your phone number or email where it says "Notify me when available" then click the button Text me or Email me. You will be notified as soon as it's back in stock.
The product I'm interested in has been sold out for a long time or no longer appears on the website, can I still order it?
We can potentially make a special batch for you if you wanted to order in bulk. To inquire contact us here: Ask Us a Question
Do you test on animals?
No, we do NOT test on animals. All our products are cruelty free.
Are your products vegan friendly?
Many of our products are vegan friendly but NOT all of them. Certain products do contain natural ingredients produced by animals including honey, silk powder and lanolin. Please refer to the ingredients list on each product.
What is the typical shelf-life of your products?
The typical shelf-life of our products is one year. To prolong shelf-life and maintain the potency of ingredients we recommend refrigerating certain products, this is especially helpful for skincare products but not necessary.
What is the crystal inside your products?
One of the alternative techniques we incorporate in our products is crystal therapy. It is believed that crystals have the ability to hold and emit energy vibrations to promote energy balance, release stress and pain, and induce relaxation. We place certain crystals in our products, according to the effect of each type of crystal, along with positive affirmations to tap into the subconscious mind and allow you to manifest desires, attract positivity, and energy balance.
Why do some of your products have positive affirmations?
We strive to take an all-encompassing approach to beauty focusing on the emotional and mental aspects of feeling good, not just looking good. Many of our products contain positive affirmations that you can say and repeat to yourself daily to help tap into the subconscious mind allowing you to manifest desires, attract positivity, and energy balance. We believe when you feel good on the inside, you look good on the outside!
What is sound therapy and how is it used in your products?
One of the alternative techniques we incorporate in our products is sound or vibrational therapy. Sound has been utilized in various cultures for thousands of years as a tool for relaxing and helping heal the body. When you see "energized purified water" in the ingredients list of a product it means the water incorporated has been tuned with vibrations to the earth's balancing frequency to promote energy balance.
Can all your candles be applied to the body?
Yes, all our candles are made with a proprietary soy wax blend that when lit the warm can be applied to the body. To use just light the candle and allow it to burn for 15 minutes or until a pool of warm melted oil forms. Extinguish candle then dip fingers into the melted soy wax and massage onto hands, feet, and body for a deep penetrating treatment.
Can I combine products from your different skincare lines?
Yes, you can mix-and-match from our different skincare lines according to your skin type and desired result. We recommend adjusting your skincare routine according to the season and how your skin is behaving.
How often should I use a facial mask?
We recommend 1-3 times a week.
How often should I exfoliate?
We recommend no more than 2-3 times per week. Over exfoliating your skin can cause dryness, irritation and the removal of healthy skin cells.
In what order should I apply all my skincare products?
Cleanser/Soap - Scrub/Exfoliator - Mask - Toner - Serum - Moisturizer/Night Cream.
How is your makeup different than other makeup lines?
Our makeup products incorporate many skincare benefits. Many of our facial makeup products contain herbal infusions or finely crushed herbs in order to restore the skin and maintain healthy looking skin.
What is the difference between your Illuminata, Light Twinkle, and Dark Twinkle?
All three products contain the same formula the only difference being the color-adjusting mineral pigments contained in each product. The Illuminata goes on sheer, the Light Twinkle is ideal for light to medium skin tones, and the Dark Twinkle is ideal for tan to dark kin tones.