Gift Card with a Beauty Consultation
How soon after I purchase will my item be shipped?
All domestic web orders are shipped via USPS. You have the option of selecting USPS First Class, USPS Priority Mail, and USPS Priority Mail Express. Please note ALL orders are processed and shipped Monday-Friday.
How can I track my order?
Once your purchase is complete, you will receive an email with your USPS tracking number. We also offer the option of getting shipping updates via SMS when you check out.
Do you offer international shipping?
Yes we ship worldwide. Shipping rates will vary depending on country. Please note the customs and import restrictions on cosmetics and beauty products in your country.
If I place a web order can I ship it to another person?
Yes, just make sure the shipping information is made out to the correct person.
If I place a web order can I pick it up in-store?
Yes, we currently offer free in-store pickup at our Chicago flagship store see directions.
Returns & Exchanges
Can I return my merchandise?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain products are only eligible for store credit. All sale items and gift certificates are non-refundable. Monetary refunds can only be issued to the original payment method.
How do I return my merchandise?
In order to make a return please email us at email@example.com with your order number and reason for the return.
Once approved please ship the merchandise to:
Mojo Spa Returns
1468 N. Milwaukee Ave.
Chicago, IL 60622
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges (if applicable)
We only replace items if they are delivered damaged or defective. If you need to exchange a damaged or defective item please contact us at firstname.lastname@example.org. Please attach any images of your damaged or defective item so that we can better assist you.
My item arrived damaged or defective. What do I do?
We apologize that your item(s) were delivered damaged or defective. If you need to exchange a damaged or defective item please contact us at email@example.com. Please attach any images of your damaged or defective item so that we can better assist you.
I didn't like what I ordered. What do I do?
We are very sorry to hear that! Of course, we want you to be happy with your purchase. If you are not satisfied with your purchase please contact us at firstname.lastname@example.org so that we may assist you. Unfortunately, we do not offer refunds on used or opened items.
When will my refund be issued?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
I haven't received my refund yet. What should I do?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Are sale items refundable?
All sale items are final sale, and cannot be returned or exchanged.
Give a specialized electronic gift card that comes with a One Hour Virtual Beauty Consultation with a Mojo Spa beauty expert!* This one-time virtual beauty consultation is for the person receiving the gift card and can be conducted either by phone or video chat. During the 1-on-1 beauty consultation they will get advice on skin care, make up, and body care!
This is NOT a physical gift card. Gift cards will be issued electronically and virtual beauty consultation scheduling information will be sent via email with the gift card after purchase. The gift card does not have to be spent entirely on one purchase, or on what our beauty expert recommends. The Gift Card can be used for products and nail spa services.
Interested in a gift card without the virtual beauty consultation? Click here!
*The virtual beauty consultation is a promotion included with gift card purchase. We cannot guarantee the availability of your desired consultation time slots. You may not schedule a consultation more than 30 days after your gift card purchase. We reserve the right to modify, cancel and limit any promotion or offer as a whole or to individuals. The purchased gift card itself is not a promotional product and does not expire.