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Free Shipping on Orders +$30. Curbside Pickup. COVID-19 Updates for June 2

COVID-19 Information

Posted on May 08 2020

Updates

June 2, 2020


Retail Store

We will be delaying opening our Wicker Park store, in order to keep our staff safe, due to recent events in Chicago. We look forward to seeing you soon!

Web Orders

Due to everything that is happening in Chicago, including reduced public transit and mail service availability, we have had extremely limited staff on location, and shipping web orders have been experiencing delays. You're still able to place orders online, and we will work through the backlog of web orders as soon as possible.

If you have any questions about a web order you've placed, please reach out to us.

Thank you for your continued support!


May 28, 2020

Although the state of Illinois is allowing non-essential retail to reopen on May 29, we are waiting for City of Chicago guidance for when our location can reopen to the public. We want to make sure we take every step to ensure the safety of our customers and staff.

We have also updated our processing times for web orders below.

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Mojo Spa friends,

As you know, the store and nail spa have been closed since March due to the stay-at-home order-- but we're still here, just as we have been for the last 15+ years!

Please read on for more details about the changes at Mojo Spa during this time.


Curbside Pickup

While our Wicker Park retail store is closed for the time being, we now offer contactless curbside pickup! Place your order online and select "Pick up" at checkout.


Our team will contact you by email or text message when your order is ready to be scheduled to pick up at our store at 1468 N. Milwaukee Ave., Chicago, IL 60622. You will be able to pick your preferred time slot for pick up.

When picking up at your arranged time, please call the store at (773) 235-6656 when you are five minutes away. We will leave your order in a brown shopping bag labeled with your name in a crate right outside our door.

You can walk right up to the front door and take your bag with all your goodies inside.  For your safety and the safety of the staff, we will be practicing social distancing and will not be walking orders to your car.

 

Online Ordering

Rather have your handmade, natural beauty products shipped? No problem! We now offer free domestic shipping options on orders.

 

Processing Time

We fulfill orders Monday through Friday. Processing times depend on the type of shipping chosen at checkout:

  • Priority Shipping: Expedited processing of 1-2 days
  • First Class/Free Standard Shipping: 3-4 days, due to COVID-19 restrictions on staffing and social distancing

 

Shipping Details

We ship USPS. When you select the standard shipping, most orders of 4 items or more are sent Priority Mail, and most 1-3 item orders are sent first class. Of course, you can always choose your own speed of shipping at checkout.

 

Out of Stock Items

You may have noticed some of your favorite Mojo products have been out of stock. To protect our staff, we have reduced the number of people on site at one time to a skeleton crew. In addition, we are experiencing supply chain constraints that make it difficult for us to get raw materials to make some of our products.

Restocking times for our different products will be variable, depending on when we are able to get ingredients. If you have a favorite item you are hankering for, we would recommend signing up on that item's product page with your cell phone number or email address. The moment it is restocked, you'll get a notification letting you know!

 

Lotions

We are completely sold out of almost all of our lotions at this time, due to a national shortage of pump bottles. (They're being used for hand sanitizer instead!)

We are working to produce some brand new Mojo Experiment lotions and creams with a thicker texture that we can package in jars, so please look forward to those!

 

Nail Spa

Our nail spa is closed through at least May 31 pursuant to the stay-at-home order, and pending further guidance from our local and state officials.

 

Events

Our event space is also closed through at least May 31, pending further guidance from our local and state officials.

Do you have an event already booked with us and want to inquire? Click here to ask us!

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